Terms & Conditions

These Terms govern your relationship with the operator of royalacecasino, accessible exclusively via royalacez.com. By accessing or using this website, you agree to be bound by these Terms, effective as of 1 January 2025.

Definitions

Operator: The business entity responsible for managing royalacecasino, as offered exclusively through royalacez.com, operated by Ace Revenue Group under Costa Rican business registration (no formal gaming authority license).
User/Player: Any individual who creates an account and participates in gaming activities or engages with services on royalacez.com.
Bet: Any monetary stake placed by the User on games or events provided on royalacez.com.
Bonus: Promotional incentives credited by the Operator to a User's account, subject to defined conditions and wagering requirements.
Wager: The act of staking money on an offered casino game or event.
KYC Documents: Documentation required to verify a User's identity in compliance with anti-fraud and responsible gambling protocols.
Website: The exclusive online portal for royalacecasino, accessible via royalacez.com.

Account Registration

Eligibility and Age Verification

Minimum Age: Users must be at least 18 years old to register and participate in any gambling activities on royalacez.com. Registration and gaming by individuals under 18 are strictly prohibited under Australian law.
Geographical Restrictions: Participation by AU residents is prohibited under Australian Interactive Gambling Act 2001; any User found to be a prohibited person will have their account terminated with all balances confiscated.

Registration Process

Account Creation: Users must complete the online registration, submitting accurate personal details (name, date of birth, address, and valid email).
Email Verification: User must confirm their registration via an activation link sent to their provided email address.
KYC (Know Your Customer): The Operator reserves the right to request proof of identity and address (e.g., passport/ID, utility bill) at any time before account activation or withdrawal approval, in compliance with anti-fraud and AML (Anti-Money Laundering) protocols.

User Obligations

Accuracy of Information: Users are responsible for ensuring all information provided during registration is accurate and current; deliberate provision of false or misleading information may result in account suspension or closure.
Password Security: Users must maintain the confidentiality of their login credentials and are fully responsible for any activities conducted under their account.

Regional Compliance Note: Pursuant to AU regulatory frameworks, registration is not permitted by Australian residents or persons providing false location information; additional KYC scrutiny may be applied to ensure compliance.

Betting & Gameplay Rules

Placing Bets

Bet Limits: Each game has defined minimum and maximum bet amounts as outlined within game rules; Users are prohibited from exceeding these limits.
Types of Bets: Only bets placed through the approved games and interfaces provided directly on royalacez.com are valid. Side betting, or use of external software to automate or alter betting, is strictly prohibited.

Bet Management

Bet Cancellation: Once placed and accepted, bets cannot be modified or cancelled unless due to a technical malfunction clearly attributable to the Operator, in which case an affected bet may be voided and the wagered amount refunded.
Disputes: Results as registered by the Operator's servers are final. In case of dispute, detailed game logs may be reviewed as per dispute resolution procedures.

Conduct & Fair Play

Prohibited Conduct: Use of offensive language; abuse, harassment, or threats directed to other Users or staff via any chat function; attempts at fraud or collusion; and any unauthorized use of software or exploits are forbidden and grounds for account suspension.
Fairness Assurance: All games supplied by RTG (Realtime Gaming) are regularly tested and certified for random number generation (RNG) fairness by TST/GLI. Certification ensures random and unbiased game outcomes, but does not equate to regulatory licensing.

Bonus Terms

Activation & Wagering Requirements

Bonus Eligibility: Bonuses are extended at the Operator's sole discretion to eligible Users, may require bonus codes, and may only be used as specified in the promotion.
Wagering Obligations: All bonuses are subject to specific wagering requirements (e.g., 40x wager of bonus credited) which must be satisfied within the promotion's specified timeframe, but not exceeding 31 December 2025, or the bonus and all winnings may be forfeited.
Game Restrictions: Certain games may be excluded from contributing to wagering requirements; see each promotion's specific terms for a comprehensive list.

Prohibited Actions & Promotion Policy

Abuse Prevention: Bonus abuse, defined as the use of multiple accounts, minimum-risk betting, or other tactics designed to unjustly claim promotional offers, is strictly prohibited.
Combining Offers: Unless explicitly permitted, multiple bonuses, offers, or promotions cannot be claimed or used simultaneously by the same User.
Right to Audit: The Operator reserves the right to audit any account for bonus abuse and to suspend or void any current or future bonuses, as necessary for compliance.

Regional Compliance Note: In alignment with AU advertising and bonus regulations, bonuses may not be offered to AU residents; promotional communications are strictly limited to those not physically located within Australia.

Payments & Withdrawals

Deposits

Accepted Methods: Deposits may be made using approved payment channels including credit/debit cards, e-wallets, cryptocurrencies, or other methods enabled on royalacez.com, subject to availability and eligibility by country.
Deposit Limits: Minimum and maximum deposit limits apply as displayed in the cashier section. Limits may vary by payment method and jurisdiction.
Fees: The Operator does not generally charge deposit fees, but third-party payment processors may levy charges; such fees are the responsibility of the User.

Withdrawals

Verification Procedures: Prior to any withdrawal, Users may be required to provide full KYC documentation, in accordance with international AML/CFT obligations, and may undergo enhanced due diligence for large withdrawals or if suspicion of breach exists.
Withdrawal Processing: Withdrawals are processed within 3-7 business days following successful verification, not exceeding 14 days. Maximum and minimum withdrawal amounts apply per transaction as posted on the cashier page.
Fees & Currency: Withdrawal fees, if any, are specified at time of withdrawal; all payouts are in the User's selected account currency unless otherwise stated.

Refusal, Refunds & Bonus Reversal

Withdrawal Refusal: The Operator may refuse a withdrawal if the User has not fulfilled all account and gameplay verification requirements, has not met wagering or game play conditions, or is suspected of violating any Terms.
Refunds: Refunds of bets and/or deposits may be made only in the case of proven error, technical malfunction (documented by Operator logs), or as otherwise required by law.
Bonus Reversal: Any attempted withdrawal of funds derived from an uncleared bonus, or bonuses obtained through prohibited conduct, will result in reversal of such bonuses and winnings.

Regional Compliance Note: Owing to the absence of a recognized AU gambling license, deposits and withdrawals by AU residents are not permitted; attempting such transactions may result in immediate account closure and forfeiture of all funds.

Limitation of Liability

Operator Commitments: The Operator undertakes to provide a fair and secure gaming environment, up-to-date game information, and reasonably accurate account balances. System audits and game log reviews are periodically conducted for integrity assurance.
Exclusions of Liability: The Operator will not be liable for loss or damage arising from:
- Technical failures, interruptions, or malfunctions of computer systems, servers, or Internet connectivity beyond the Operator's reasonable control;
- Errors or omissions in posted game or promotion rules;
- Acts of third parties not under the Operator's direct control.
Limitation of Compensation: In all circumstances, the Operator's maximum aggregate liability shall not exceed the lesser of: (a) the actual bet amount placed by the User in the disputed game or transaction, or (b) AUD $1,000, unless otherwise mandated by law.

Protective Clause: Nothing herein shall exclude or restrict liability for death or personal injury caused by gross negligence, or liability otherwise prohibited by law to exclude.

Intellectual Property Rights

Content Ownership: All content, software, images, graphics, logos, and text presented on royalacez.com are the exclusive property of the Operator or its licensors, protected by international copyright and trademark laws.
Prohibition on Use: No User may copy, reproduce, distribute, publish, or transmit any material from the Website without the Operator's express prior written consent.
Software License: The User is granted a limited, non-transferable license to access the Website solely for personal, non-commercial purposes.

Privacy & Data Protection

Data Processing: All personal data collected by royalacez.com will be used in strict accordance with the company's current Privacy Policy, available on the Website.
User Rights: Users retain the right to access and correct their data, and to request closure or erasure of their account, subject to legal and regulatory obligations regarding retention.
Security Measures: Reasonable technical and organizational measures are implemented to safeguard User data against unauthorized processing, disclosure, alteration, or loss.

Regional Compliance Note: Data is processed using international standards for privacy protection, but in the absence of local AU registration, certain protections under the Privacy Act 1988 (AU) may not fully apply.

Changes to Terms

Notification Procedures: Any material changes to these Terms will be communicated to Users by email (if provided) and/or prominent notice (banner) on royalacez.com at least 7 days in advance of effectiveness, except where immediate change is required by law.
User Acceptance: Continued use of royalacez.com after changes take effect constitutes acceptance of the amended Terms.
Right to Decline: If a User does not accept revised Terms, they must immediately discontinue use of the Website and may request account closure with balance withdrawal, subject to standard verification and eligibility checks.

Termination & Suspension

Grounds for Termination: The Operator may temporarily suspend, restrict, or permanently close a User's account for:
- Violation of statutory requirements or these Terms;
- Provision of false registration or KYC data;
- Fraudulent activity, collusion, or abuse of bonuses;
- Gambling by an AU resident, in breach of applicable law.
Procedure: The User will receive written notification via their registered email (if available) or a direct Website message, specifying the reason for action and further steps (including requests for additional documentation, if applicable).
Refunds & Forfeiture: Upon termination not attributable to User breach, any remaining funds may be withdrawn (following successful verification). If termination arises due to breach, all balances, bonuses, and unpaid winnings may be voided at the Operator's discretion.

Governing Law & Jurisdiction

Governing Law: These Terms, and all contractual and non-contractual obligations arising out of, or relating to, your use of royalacez.com, shall be governed by the laws of Costa Rica, except to the extent such law is overridden by mandatory provisions of Australian law.
Jurisdiction: Any claim or dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of San José, Costa Rica, unless required otherwise by applicable AU law. Where a dispute pertains to Users physically present in Australia, such claims must follow the dispute resolution processes established under relevant Commonwealth or state/territory law.
Dispute Resolution: Prior to seeking court intervention, parties must endeavor to resolve disputes amicably through negotiation or, failing that, by binding arbitration in Costa Rica, unless Australian law specifies a different approach.

Regional Compliance Note: Australian residents are prohibited from accessing and making use of interactive gambling services provided by royalacez.com. These Terms are not to be construed as authorizing provision of services to AU residents in contravention of the Interactive Gambling Act 2001 (Cth).

Contact Information

Customer Support: For all support inquiries, Users should consult the official Website at https://royalacez.com.
Email & Phone: No public email address or phone number is currently available. Users should use in-site support tools as provided. For legal correspondence, contact must be initiated through forms provided on the Website, addressed to Sophie Williams (author representative).
Physical/Legal Address: Not specified; the Operator's registered business address is not publicly disclosed. For legal notice purposes, communications must be made via the official Website's contact channels.

Important Notice: Absence of certain contact details does not waive the User's right to escalate complaints as required by law. Users with unresolved disputes may consult AU consumer protection agencies for guidance within the limits set by applicable law.