Contact Us

The contact process for royalacecasino, accessible via the official domain royalacez.com, is governed by the operational environment outlined in the provided profile data. Royalacecasino is operated by Ace Revenue Group and utilizes RTG-certified games, but is not formally licensed by any recognized gambling authority and operates under Costa Rican business registration only. In accordance with current Australian regulations, it must be noted that royalacecasino targets the Australian market without an official license, and online gambling services to Australian residents are rendered illegal under the Interactive Gambling Act 2001 (Cth). The following contact procedures integrate these jurisdictional compliance requirements and industry obligations, emphasizing consumer protection, transparency, and the explicit absence of certain traditional regulatory recourse mechanisms. The contact options, response timeframes, and limitations presented herein provide legal clarity, user support guidance, and critical disclaimers necessary for users in Australia and internationally accessing royalacez.com as of 2025.

How to Contact royalacecasino via royalacez.com

• Contact Form: Users may submit inquiries using the online contact form provided below, which requires entry of a valid e-mail address or messenger ID and a clear description of the request. This process is designed to facilitate communication in adherence to data protection standards, though users are cautioned to avoid providing sensitive financial or identification information not explicitly required for support purposes.
• Live Chat: A live chat function is available on royalacez.com for expedited assistance, offering real-time support 24/7. While the support team is committed to prompt responses, the scope of assistance excludes mediation in legal disputes due to the operator's unregulated status within Australia.
• Telephone Support: No direct telephone number is currently provided. Users are advised to utilize digital communication channels exclusively.
• Official Website: All engagement with customer support or access to contact options must occur exclusively via the official website: https://royalacez.com. There are no physical office addresses or regional offices specified or available for correspondence.

User Support Commitments and Limitations (AU Legal Compliance, 2025)

1. Response Timeframes: Royalacecasino aims to acknowledge all inquiries received via the contact form within one (1) business day and to provide substantive responses as promptly as possible. Real-time support via live chat is available 24/7; however, service levels may vary depending on inquiry complexity and operational constraints.
2. Jurisdictional Limitations: By accessing and utilizing contact channels on royalacez.com as an Australian resident or user within AU territory, you expressly acknowledge that royalacecasino is not licensed by any Australian regulator or by any recognized international gaming authority. As such, legal remedies typically available for disputes with licensed operators may not be enforceable against royalacecasino.
3. Data Protection and Privacy: All personal data submitted through contact forms is managed in accordance with applicable privacy principles. However, as the operator is not regulated within Australia, full compliance with the Privacy Act 1988 (Cth) and associated data protection regimes cannot be guaranteed. Users are urged to exercise caution and limit the amount of personally identifiable information submitted.
4. Responsible Gambling and Self-Exclusion: Users seeking responsible gambling support should be aware that standard Australian self-exclusion programs do not extend to unlicensed operators such as royalacecasino. For personal support, users are advised to consult nationally recognized resources such as Gambling Help Online.
5. Dispute Resolution: In the absence of regulatory oversight, standard third-party dispute resolution services (e.g., via recognized gambling authorities or ombudsmen) are not available for issues arising from services provided by royalacecasino. Users accept this inherent risk in all communications and transactions.

Contact Form (royalacecasino via royalacez.com)

Legal Disclaimers & Protective Clauses (LoT-Structured, AU 2025)

• Unlicensed Operator Notice: Royalacecasino, as accessed via royalacez.com, operates under Costa Rican business registration and is not licensed or regulated by any Australian authority or recognized international gaming regulator as of 2025. Participation by Australian residents in online gambling offered by royalacez.com is prohibited and may be unlawful under current Australian legislation. Users access the service at their own risk.
• ABSENCE OF REGULATORY REMEDIES: By contacting and interacting with royalacecasino, you acknowledge that you are not afforded statutory protections typically provided by Australian or licensed international gambling regulators, including (but not limited to) external dispute resolution, deposit insurance, or guaranteed responsible gaming compliance.
• Limitation of Liability: Royalacecasino and Ace Revenue Group expressly disclaim liability for losses, damages, or inconveniences arising from the use of their services by users in Australia. All engagement is subject to the terms of royalacez.com.
• Contact Data Gaps: No physical, mailing, or legal addresses are available or provided for royalacecasino, and contact outside the web-based channels on royalacez.com is not supported.

Regional Compliance Note: In strict alignment with Australian law, royalacecasino provides this contact page on royalacez.com for informational and basic support purposes only. No implication of legal acceptance, licensing, or regulatory compliance within Australia should be inferred. All information is current through 2025 and subject to change if regulatory conditions evolve.